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CBRE Managed Services Ltd 

CBRE

THE CHALLENGE

CBRE Managed Services Ltd got in touch with us at Altitude Safety with an urgent request—they needed several ammonia (NH₃) monitors that could give PPM (parts per million) readings, and they needed them in place by the end of the same week. The request came off the back of an incident that required fast action, so there was no room for delays. The short timeline created a logistical challenge. These monitors had to be ordered, shipped from the manufacturer, and be ready to use all in just a few days.

OUR APPROACH

The first step was to reach out to multiple manufacturers to source the monitors. A few couldn’t meet the request, but MSA Safety confirmed they could supply the number we needed. There was still a problem, as the scheduled delivery would be split, with most units arriving in December, but the rest wouldn’t arrive until March 2025.

That timeline didn’t suit the urgency of the situation, so our sales team worked directly with MSA to fast-track the order. We explained how time-sensitive it was, and fortunately, they were able to prioritise the order.

To make sure CBRE Managed Services Ltd had all the monitoring equipment necessary, the Altitude Safety team offered discounted hire units that could be used while they waited for the new monitors to arrive. This meant CBRE Managed Services could continue their investigation safely and didn’t have to put anything on hold.

Client Testimonial

  • Ian Long – Project Manager (Logistics) CBRE Managed Services Ltd

  • We found ourselves in an extremely time constrained situation where we needed to obtain several body worn ammonia detectors, to issue to our contractors, so they can monitor the air following an ammonia leak. We tried several companies at the same time to help with the supply, but most suppliers had a lead time of 2-4 weeks which, for our client, was unacceptable.

    We contacted Altitude safety and gave them the orders and our what seemed an unrealistic timeline, Altitude made some calls and expedited the delivery for us, so we were able to get our contractors into the site to help with the investigations and clearance without any delay thanks to the very quick supply of critical equipment by Altitude Safety.

    Ian Long – Project Manager (Logistics)
    CBRE Managed Services Ltd

THE RESULT

Thanks to effective collaboration with MSA and the diligent efforts of the Altitude sales team, we successfully delivered the purchased monitors to CBRE within under a week, well ahead of the original schedule. CBRE Managed Services Ltd collected the monitors, enabling them to return the hire units and continue their investigation with confidence using the new equipment.

CBRE Managed Services Ltd expressed their appreciation for Altitude Safety’s proactive and customer-focused approach throughout the process. The quick reaction, clear communication, and tailored solutions offered during a critical and time-sensitive situation left a lasting impression. They highlighted their confidence in Altitude Safety’s ability to deliver, especially under pressure, and confirmed they’d be happy to work with us again for future safety needs.

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